Shipping & Returns

Delivered with the same intent and care that go into every swrl formula.

Where We Ship

All EU Member States
Your ritual can begin anywhere in Europe. Shipping fees are calculated at checkout based on your location and order weight.

Order Rhythm

  • Processing : Monday–Friday, excluding public holidays
  • Cut‑off : Orders placed by 14:00 (GMT/ CET) usually leave our lab the same day
  • A confirmation with tracked details lands in your inbox the moment your parcel departs

Delivery Notes

  • A signature may be requested on arrival
  • Please double‑check your address; we cannot reroute parcels once dispatched
  • Timelines are estimates—seasonal peaks or unexpected events can create subtle delays

Returns — Because Skin & Safety Matter

For hygienic reasons we accept only unopened, unused items in original packaging, or products that arrived damaged, defective, or incorrect.

Eligible Not Eligible
Sealed, untouched products Opened or used products (unless defective)
Items received damaged/defective Final‑sale or sample sizes
Incorrect items Products without original packaging
Documented allergic reaction* Items damaged through misuse

*If an allergy occurs, please provide photos or medical confirmation so we can help swiftly.

Timing

  • Start a return within 14 days of delivery
  • Parcels must reach us within 21 days
  • Report damage or errors within 48 hours of delivery

How to Begin

  1. Send us a DM on Instagram or Facebook (@swrlskincare) with your order number.
  2. We’ll reply with a return authorisation and simple packing instructions.
  3. Post your item back using a tracked service.

Refunds

  • Processed to your original payment method within 14 days of receiving the return
  • Original shipping fees are refunded only when the item was damaged or incorrect

Return Shipping Costs

  • You cover return postage unless we made a mistake
  • Shipping costs are non‑refundable in other cases

If Something Arrives Damaged

  1. Photograph the product and outer packaging.
  2. Contact us within 48 hours via DM with photos and your order number.
  3. We’ll arrange a replacement or refund and guide you through the return.

Need Help?

Connect anytime: @swrlskincare on Instagram or Facebook Messenger.
We answer within 24 hours on business days—calm, clear, and committed to making things right.

Contact us

Email: support@swrlskin.com
Phone: +353 85 253 2156
Osberstown Business Park, Osberstown, Naas, Co. Kildare, Ireland, W91 D659

A Gentle Reminder

Store your swrl products in a cool, dry place away from direct sunlight. Recycle each component where local facilities allow, and enjoy your ritual—slowly.

Live life at your own pace

swrl is your daily reminder to prioritize self-care, celebrate your unique beauty, and live life at your own pace.

Shop swrl